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How 4hd Handles Your Personal Data

At 4hd, we take every step to keep your personal data secure, transparent and under your control.

Transparent Data CollectionSecure Account StorageYour Right to Access & DeleteIndia-Aware Data PracticesClear Cookie Controls
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4hd How 4hd Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or erase your personal data, or if you have any concern about how we handle your information, our privacy team…

Email Privacy Team Write to our dedicated privacy address at [email protected].
Live Chat Support Open the live-chat widget on 4hd.club during support hours and select the Privacy &…
Help Centre Ticket Submit a formal ticket through the Help Centre inside your account dashboard.
HOW WE PROTECT YOU

Our Data Handling Commitments

We apply encryption, access controls and regular audits to every layer where your personal data lives.

Data Collection Minimisation

We collect only what is strictly necessary to run your account.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Practices

Your account password is stored as a one-way hash — not in plain text.

Data Retention Schedule

Active account data is retained for the duration of your account.

Third-Party Sharing Limits

We share data with payment processors — UPI rails, Paytm and PhonePe — solely to settle your transactions.

Your Rights & How to Exercise Them

You may request a copy of your data, ask us to correct inaccuracies, or request deletion where permitted by law.

Frequently Asked Privacy Questions

The answers below cover the most common questions about how 4hd manages your personal data, what rights you have, and how to act on those rights. If your question is not addressed here, contact our privacy team directly at [email protected].

We collect your name, email address, mobile number, date of birth and country of residence during account creation. Additional identity documents may be requested to verify your account in line with applicable legal requirements where 4hd operates.

When you deposit via UPI, Paytm or PhonePe, our payment processor receives only the data needed to authorise the transaction. We store a transaction reference ID on our side for dispute resolution; your full payment credentials are never stored on 4hd servers.

Yes. Email [email protected] from your registered address with the subject line 'Data Access Request'. We will compile and send a structured summary of the personal data linked to your account within 30 calendar days of receiving your request.

Submit a deletion request via the Help Centre ticket system or email our privacy team. Once your account is closed, we delete or anonymise personal data within 90 days, retaining only the financial transaction records we are legally required to keep.

We share data only with payment processors — including UPI networks, Paytm and PhonePe — to complete your transactions. We do not sell, rent or share your personal information with advertisers, data brokers or any unaffiliated third party for their own use.

You can accept or decline non-essential cookies via the cookie banner shown on your first visit. You may also update your preferences at any time through your browser's cookie settings. Declining analytics cookies does not affect your ability to log in or use your account.

Contact [email protected] straight away with a detailed description of your concern. We will acknowledge your complaint within 48 hours, investigate thoroughly and provide a written response within 30 days. You may also escalate to your local data-protection authority where applicable law allows.

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